SHIPPING POLICY

Policy updated as of April 15, 2024. The “Cancel Order” and “Order Modification” policies do not apply to orders placed before April 15, 2024.

WHEN AND HOW CAN I CHANGE MY ORDER INFORMATION?

If you realize that you have made a mistake when entering your shipping information or placing your order, please email us at contact@modaeu.com within 24 hours of placing your order.

Please check the order confirmation email sent to you immediately after your purchase to verify that all information is correct.

We will do our best to accommodate your request, but changes cannot be guaranteed once your order has entered processing or shipping.

WHEN WILL I RECEIVE MY TRACKING NUMBER?

All orders are processed and shipped from our warehouse in Asia. Please allow additional processing time during holidays and sale seasons.

Order processing, inventory preparation, and packaging typically take 2–5 business days. Once your order has been prepared for shipment, tracking information will be made available and sent to you.

If you do not receive tracking confirmation within 5 business days after completing your payment, please contact us at contact@modaeu.com.

If we are unable to process your order due to incomplete payment information or an incorrect or incomplete shipping address, processing may be delayed.

HOW CAN I TRACK MY PACKAGE?

Once your order has shipped, we will send you a Shipping Confirmation email containing your tracking number.

You can track your package using the tracking number provided through the 17TRACK tracking service.

Please note that tracking information may take some time to appear or update as your package moves between international shipping carriers and local delivery services.

WHEN WILL I RECEIVE MY ORDER?

The estimated delivery time is calculated as follows:

Estimated Delivery Time = Order Processing Time (2–5 business days) + Estimated Shipping Time

Destination	Estimated Shipping Time
United States	7–15 business days
Canada	5–12 business days
Europe	5–12 business days

Delivery times are estimates and may vary depending on your location, customs clearance, carrier operations, holidays, and other factors beyond our control.

Tracking information may not update immediately while your package is in transit between international shipping facilities and local delivery carriers. In some cases, updates may take approximately 2–7 days.

SHIPPING GUARANTEE

If your order does not arrive within 60 days, please contact us at contact@modaeu.com so we can investigate the situation.

If the order is confirmed to be lost or undelivered within the applicable guarantee period, we will provide an appropriate resolution, which may include a full refund for the affected item in accordance with our shipping guarantee.

For missing orders, please contact our customer service team. Investigations typically take 3–5 business days, although additional time may be required depending on the shipping carrier and circumstances.

CUSTOMS AND TAXES

Unless otherwise stated at checkout, prices displayed on our website are in U.S. dollars and may not include import duties, taxes, or other customs-related charges.

Depending on your destination country, additional import duties, taxes, or customs fees may be charged when your order arrives. These charges are determined by the relevant customs authorities and, where applicable, are the customer's responsibility unless otherwise stated at checkout or required by law.

We are not responsible for delays caused by customs inspections or clearance procedures. For more information about potential charges, please contact your local customs office.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us at contact@modaeu.com within 24 hours of placing your order. We will do our best to assist you, but address changes cannot be guaranteed once an order has entered processing or shipping.

Please double-check your shipping address before completing your purchase. To the extent permitted by applicable law, we are not responsible for delivery issues caused by incorrect information provided by the customer.

If a package reaches the destination country and:

• The customer refuses to accept delivery; or

• The delivery carrier makes the applicable delivery attempts but is unable to complete delivery,

the package may be returned to the sender, held by the carrier, or otherwise handled according to the carrier's procedures.

Any refund or reshipment request will be reviewed in accordance with our applicable shipping and return policies and relevant consumer protection laws.

CONTACT US

If you have any questions about shipping, delivery, or tracking, please contact us:

Email: contact@modaeu.com